Privacy Policy

TROMOLOM ENERGIES LLP (“Tromolom”/“We”/“Us”) is committed to upholding the privacy and security of the information supplied by every person (“User”/“You”) accessing and using any version of the https://www.tromolom.com/ (“Website”). This Privacy Policy explains the manner in which We collect and use User information. By accessing or using the Website You signify that You have read, understood and agree to be bound by this Privacy Policy. This Privacy Policy does not apply to information collected from residents of countries other than India.

Your access and use of the Website following any such change constitutes your agreement to follow and be bound by this Privacy Policy, as updated or modified. For this reason, We encourage You to review this Privacy Policy each time You access and use the Website. Your use of the Website and any disputes arising therefrom, is subject to this Privacy Policy.

We reserve the right to update or modify this Privacy Policy at any time without prior notice and such changes shall be effective immediately upon posting the updated or modified Privacy Policy on the Website and We shall not be bound to inform you of any modifications hereof.

On occasion, TROMOLOM ENERGIES LLP may offer special programs, activities, events or promotions (“Programs”) that have unique or additional specific terms, privacy notices and/or consent forms that explain how any information You provide will be processed in connection with the Programs. You should review the applicable terms before interacting or participating in the Programs.

By registering yourself with us you authorise us to contact you via email/ phone call, WhatsApp or SMS and offer you our services, imparting product knowledge, offer promotional offers running on the website.

a) We shall collect personal information of the User, by which he/ she/ it, as a person can be identified, including without limitation, name, gender, age, date of birth, height, weight, mobile number, address, email address, any identity proof number, phone number, health and fitness related information etc (“Personal Data” or “Personal Information”2) as set forth in clause 3 of this Privacy Policy. It is hereby clarified that:

(i) While some User information has to be mandatorily provided, others are optional and certain portions of the information shall remain private and some shall be displayed to other Users; We shall always let the User know which is which.

(ii) Additional information may be gathered during subsequent use of the Website by the User, whenever the User chooses to provide it.

a) Certain mandatory information shall be collected at the time of registration on the Website which is required to enable the User to login to the Website and for Us to verify the User’s identity; and to safeguard against illegal activities like fraud, cheating, misappropriation, etc. as may be determined by Us; and/or our banking and service partners.

b) In order to use the facilities and services available on the Website, the User may be required, from time to time, to provide certain additional personal information after registration on the Website, which information shall be collected only upon receiving the User’s express consent.

c) We may also automatically receive and collect certain information from your participation in Tromolom programs or contests, industry and associations, and other anonymous information in standard usage logs through the web server, including mobile-identification information obtained from the equivalent of "cookies" sent to the Website, including mobile network information, standard web log information, traffic to and from our Website, tracking inside the Website and any other available information, from:

i) an IP address, assigned to the device used by the User;
ii) the domain server through which the User accesses the Website and the functions and features therein; and
iii) the type of device used by the User (“Device”).

It is hereby clarified that such usage information collected is not associated with any Personal Data and is tagged to the unique identifier of a particular Device.

d) The User may choose to provide Us with access to certain personal information stored by third parties like social networking sites (e.g. Facebook and Twitter). We shall have access to such information to the extent allowed by the User’s privacy settings on that site and the User’s specific authorization. In the event the User associates a User account managed by Us with an account maintained with any third party to enable Us to access certain information maintained in such third party managed accounts, the User agrees that We may collect, store and use such information in accordance with this Privacy Policy.

e) After obtaining the User’s specific consent to allow the Website to access the User’s SMS inbox, we may collect relevant information from text messages (SMS) received by the Users from providers of services and/or products (including but not limited to retail outlets, financial institutions, mobile carriers and utility companies), that shall enable us to provide better services and products to the Users. We shall only access business messages that originate from alphanumeric senders.

f) In order to enhance our ability to provide valuable services and experiences to the User, We may:

i) automatically receive, collect and analyse your location information which may be accessed through a variety of methods including, inter alia, GPS, IP address, and cell tower location; and

ii) collect information pertaining to your Device and your usage thereof, including, inter alia, the names of the other applications on your mobile Device and how you use them, information about your Device, and information about your use of features or functions on your Device.

Our web site contains links to information on other web sites. On web sites we do not control, we cannot be responsible for the protection and privacy of any information that you provide while visiting those sites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

a) We may collect the following information:

i) Contact information and preferences (such as name, email address, mailing address, phone number, and emergency contact information);
ii) Biographical and demographic information (such as date of birth, age, gender3);
iii) Payment-related information we need to complete a transaction (such as credit card number and financial account information);
iv) Username and password that You may select in connection with establishing an account on our Website;
v) Publicly available information;
vi) Internet activity, such as Your Internet Protocol (“IP”) address, browsing history, Your search history and information on Your interaction with Tromolom and our advertisements;
vii) Device information;
viii) Geolocation data, e.g., Your physical location or movements (See “Cookies and Other Tools” below);

a) Generally, TROMOLOM ENERGIES LLP may also use Your information to:

• Provide Our products and services to You and make them better
• Develop new products and services
• Fulfill Your requests
• Provide customer service and deal with requests, enquiries, complaints or disputes and other customer care related activities
• Send You administrative communications regarding Tromolom’s products or services
• Notify You about special promotions or offers that may be of interest to You
• Invite You to participate in surveys about our products or services
• Better understand the interests of our customers and visitors who use Tromolom services
• Maintain Tromolom’s online services
• Evaluate how You and other Users interact with our online services
• Protect Tromolom and our Users
• Secure our online services including our Website
• Conduct audits related to our current interactions with You
• Debug the site and service to identify and repair errors
• Defend ourselves in litigation and investigations
• Comply with legal and regulatory obligations

b) TROMOLOM ENERGIES LLP may also use information collected from You or about You to offer You customized content.

c) When You contact TROMOLOM ENERGIES LLP through the Website, We may use the information provided by You to respond and for future communications regarding updates, newsletters, offers, new services and promotions.

d) We may use Personal Information for internal business purposes such as data analysis, audits, product development, service improvement, identifying usage trends and evaluating promotional effectiveness.

e) We may aggregate and/or de-identify data and use it for lawful business purposes.

f) By providing information, You license Us to use, modify, display, distribute and create new material from the information to render services in accordance with this Privacy Policy.

a) TROMOLOM ENERGIES LLP may share Your information within the Tromolom group companies/associates.

b) We shall not rent, sell or share User information except with Service Providers necessary for website operations such as IT, payment processors, analytics, customer support and hosting providers.

c) Service Providers are required to maintain confidentiality and use the information only for authorized purposes.

d) TROMOLOM ENERGIES LLP may disclose information if required by law, court order, regulatory authority or for protection against fraud and security threats.

e) Disclosure may also occur to exercise or defend legal rights.

TROMOLOM ENERGIES LLP collects information using cookies, tracking pixels, web beacons and similar technologies to enhance user experience, improve services, analyze trends and deliver relevant advertisements. Users can control cookies through browser settings; however, disabling cookies may affect functionality.

Log data may include IP address, browser type, date and time of access and usage patterns. Device information may include operating system, device identifiers and application usage data.

Interest-Based Advertising (IBA) and retargeting may be used to display relevant advertisements across websites based on browsing behavior.

Users may:

• Opt out of marketing communications
• Request correction or deletion of Personal Information
• Access a copy of Personal Information retained
• Withdraw consent, subject to legal limitations

Requests may be made via email at info@tromolom.com. Identity verification may be required before processing such requests.

TROMOLOM ENERGIES LLP uses reasonable industry-standard security practices to protect Personal Information. However, no method of internet transmission is 100% secure and Users acknowledge associated risks.

The Website is intended only for individuals competent to contract under the Indian Contract Act, 1872. Minors (below 18 years) may use the Website only under parental supervision. TROMOLOM ENERGIES LLP does not knowingly collect data from minors.

TROMOLOM ENERGIES LLP is not responsible for privacy practices of third-party websites linked on the Website. Users are advised to review respective privacy policies.

For queries regarding this Privacy Policy, Users may contact:

Email: info@tromolom.com

Grievance Officer (as per IT Act, 2000):
Name: [To Be Appointed by TROMOLOM ENERGIES LLP]
Address: [Registered Office Address of TROMOLOM ENERGIES LLP]

Complaints shall be acknowledged within 24 hours and resolved within 15 days in accordance with applicable law.

TROMOLOM ENERGIES LLP may update this Privacy Policy periodically and Users are encouraged to review it regularly. Continued use of the Website constitutes acceptance of the updated Policy.